1. I can't remember my username or password. How can I get it?
2. Should I upgrade my Web browser?
3. What are "cookies," and does corecontent.com require the use of them?
4. Does corecontent.com use JavaScript?
5. I use third party software to block pop-up window ads. Should I disable it while using corecontent.com?
6. Will my corporate firewall interfere with my Web browsing?
7. What if the links won't work or if I experience error messages or other technical difficulties?
8. How do I receive my CME certificate?
9. How can I receive further tech support?

Go to the homepage of our site or the Sign In page and locate the "Sign In" area in upper left portion of the screen. Locate and click the "Forgot your username or password?" link. Fill out the form, and we will e-mail your username and password to the e-mail address you used when you registered your account.

Of course, if you can't remember either your username or your registered e-mail address, contact us at mail@corecontent.com with your full name, and we will e-mail your account information.

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We recommend that your computer have the latest browser version that it will support installed. This will help ensure you have a good experience using our site, as well as protect you from common threats while using any Web site. While our programmers attempt to support older browsers, some elements of our site work best with more current browsers. The most recent versions of common browsers are Internet Explorer 6.0, Netscape 7.2, and AOL 9.0. To check which browser version you have, click "Help" from the menu of your browser, and then "About XYZ," where "XYZ" is the name of your browser. The number you see displayed by your browser is its version number. For optimal results, please upgrade your browser with a current version of Internet Explorer or Netscape Navigator.

Mac users should use a current version of IE, Netscape, or AOL when accessing this site. Corecontent.com does not support the Safari browser.

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A cookie is a small piece of text information that a Web site stores in the Web browser. The cookie is stored on your computer. Only the Web site that creates the cookie can read it. Our Web site uses cookies to maintain shopping cart contents, customize your learning experience and ensure the security of your communication with corecontent.com.

A session cookie is:

• a bit of information that is temporarily stored in your computer's memory, not on your computer's hard drive.
• does not capture any information that identifies you personally.
• stores information about your browser session.
• is destroyed as soon as you log out of the web site, close your browser, or are inactive for a specified length of time (often 30 minutes).

Your Web browser must be configured to accept cookies in order to use the registered areas of corecontent.com, including the shopping cart and online CD product. Your browser may warn you when you are about to accept a cookie. Cookies from corecontent.com are perfectly safe and will not compromise your privacy.

To ensure that your browser is set to accept all cookies, follow the instructions below for your Web browser:

AOL (all versions): Please see AOL's Guide to Enabling Cookies

Internet Explorer 5.x:

1. From the "Tools" menu, select "Internet Options."
2. In the dialog box, click on the tab labeled "Security."
3. Click "Custom Level" and then ensure that both "Cookies" options have been ticked to "Enable."
4. Click on "OK," then close the dialog box.
5. Shut down your browser, restart your computer, and restart your browser to ensure that the new settings have been accepted.

Internet Explorer 6.x:

1. From the "Tools" menu, select "Internet Options."
2. In the dialog box, click on the tab labeled "Privacy."
3. Your privacy level should be set to "Medium" or lower.
4. Click "Apply", then "OK," then close the dialog box.
5. Shut down your browser, restart your computer, and restart your browser to ensure that the new settings have been accepted.

For further information about cookie settings in Internet Explorer, view this page on the Microsoft site.

Netscape Navigator 4.x:

1. From the "Edit" menu, select "Preferences."
2. In the "Category" list on the left, click on "Advanced."
3. Check the "Accept all cookies" option.
4. Click on "OK" to close the dialog box.
5. Shut down your browser, restart your computer, and restart your browser to ensure that the new settings have been accepted.

Netscape Navigator 7.x:

1. From the "Edit" menu, select "Preferences."
2. In the "Category" list on the left, double-click on "Privacy and Security."
3. Click "Coookies", then on the right, click "Enable cookies based on privacy
settings", then click "View" to ensure that your privacy settings are set to Medium or lower.
4. Click "OK" to close the dialog box.
5. Shut down your browser, restart your computer, and restart your browser to ensure that the new settings have been accepted.

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Corecontent.com employs a great deal of JavaScript technology. For optimal results, please make certain that JavaScript is enabled in the settings of your Web browser. By default, it is activated. If you have changed your browser settings, though, here is how to enable Javascript:

Internet Explorer 5.x and above:

1. From the "Tools" menu, select "Internet Options."
2. In the dialog box, click on the tab labeled "Security."
3. Click "Custom Level" and then ensure that all "Scripting" options have been ticked to "Enable."
4. Click on "OK," then close the dialog box.

Netscape Navigator 4.x and above:

1. From the "Edit" menu, select "Preferences."
2. In the "Category" list on the left, click on "Advanced."
3. Check the "Enable JavaScript" option.
4. Click on "OK" to close the dialog box.

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This depends on the software you are using. If you can set your blocker to accept pop-ups from a specific Web site (www.corecontent.com), then you do not need to disable it. However, if you are unable to approve a specific Web site, then you should disable the blocker when using corecontent.com. Corecontent.com uses pop-up windows for numerous purposes, none of which are to annoy you with advertisements. If you do not disable your pop-up blocking software for corecontent.com, you may not be able to access important information while using the site.

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A firewall is a security system designed to prevent unauthorized access to or from a private network. If you are accessing corecontent.com from behind a corporate firewall, you may experience difficulty using some of the features of corecontent.com, like JavaScript, Secure Socket Layer (the payment area of corecontent.com), and perhaps other technologies. If you do experience problems, please attempt to use corecontent.com from another computer that is not behind a corporate firewall. If this is not possible, please check with your system administrator to find out what alternatives are available to you at your corporate location.

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If you receive an error message, the most likely cause is a transient transmission problem. Sometimes certain rogue elements (bugs) of a computer's operating system conflict with the programming found at Web sites. This may affect your computer's ability to view our Web pages or to make payment or print out a CME certificate. If you experience difficulties, here are the steps you should take:

1. The best first solution is to click on the "Refresh" or "Reload" button on your browser to start over. If this doesn't work, you may need to . . .
2. Shut down and restart your computer. Rebooting your system will often clear out any system conflicts.
3. Delete your cache (your computer's temporary storage location for web files). If you do not know how to do this, click on "Help" from your browser's menu items, and then search in the index for the word "cache." Follow the instructions for clearing or deleting your cache.
4. If you are still encountering difficulties, please use the contact us form or (if in the online CD product) click the "Feedback" link found at the bottom of the page on which you are experiencing problems. Once you have described your question or problem and submitted the form to us, we will respond promptly to your request for technical support.

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If you are using the online CD-ROM product, then you can access your CME certificats online by signing in and clicking the CME Certificates link from your signed in home page.

If you need a CME certificate for our other products, please use the form on the Contact Us page to submit an inquiry.

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If you have followed the above instructions but continue to encounter difficulties, please let us know by using the contact us form or, if in the online CD product, by clicking "Feedback" link at the bottom of the page on which you are having problems. The feedback form allows you to tell us about the problem you are experiencing, and it also provides us with valuable information to help solve the problem. Alternatively, you can call The Core Content Review of Family Medicine at 888-343-2673.

Office hours:
Memorial Day through Labor Day 8:30-4:30 PM EST (4:00 PM on Fridays)
Labor Day through Memorial Day 8:45-5:00 PM EST

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